WEIGHING AND TESTING SERVICE DIVISION

Working on both a regular contract and call-out basis, the Weighing and Testing Division handles preventive maintenance, repair and installation work in the retail and industrial sectors.

Retail products serviced range from simple price computing scales and EFTPOS terminals through electronic cash registers to complex dynamic weigh/wrap/labeling machines and PC point-of-sale systems.

Industrial coverage is equally extensive with service on products ranging from laboratory balances through to weighbridges and weighbridge control systems.

The division also caters to the banking fraternity, installing and servicing a wide variety of equipment from electronic whiteboards to automated teller machines.

As a consequence of three decades of massive and unsurpassed technological change, service skills must cover mechanical, electrical and state of the art electronic equipment. A continuous programme of product training ensures that technicians can support the latest products. Refresher courses ensure that skills learned are not forgotten.

Technicians work from 17 different locations from Whangarei to Invercargill. Backed up by a 24 hour a day 7 day a week free phone call centre they are geared to meet exacting standards - often under difficult circumstances. Without compromising health or safety they have to meet short response times and tough key performance indicators.

Stocks of spare mechanical and electronic spare parts and reconditioned exchange components are maintained in service vehicles, branch stores and the National Central store.

A majority of the weighing and testing technicians are accredited to verify and certify weighing equipment to Ministry of Consumer Affairs standards.

Gilbarco (NZ) is accredited by IANZ to NZS ISO/IEC 17025: 2005 in the field of Metrology and Calibration. We offer a comprehensive calibration service of mass and force. Calibration Laboratories in Auckland, Hastings and Christchurch provide quality service to industry, commerce, research and education customers throughout New Zealand. Masses, scales and balances, dynamometers and materials testing machines are regularly calibrated and certified.

Installation and repair work is also carried out for many third parties on a sub-contract basis. Whether the customer is a major multi-national company or the owner of a corner dairy, Gilbarco is dedicated to providing the very best standard of service.